At PuffyGlo, we understand that you’re excited to receive your new lighting solutions. That’s why we are committed to providing quick and reliable shipping services. Here’s what you can expect when you order from us:
1. Processing Time:
- Orders are typically processed within 1-2 business days. During peak periods, processing times may extend slightly. We'll keep you updated every step of the way.
2. Shipping Methods:
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Standard Shipping: Delivers within 3-5 business days after processing.
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Expedited Shipping: Delivers within 1-2 business days after processing. Additional charges apply.
3. Shipping Costs:
- Standard shipping is free for all US orders .
4. International Shipping:
- We offer international shipping to select countries. Shipping costs and times vary depending on the destination. Please note that international customers are responsible for any customs duties, taxes, and additional fees incurred.
5. Tracking Your Order:
- Once your order is shipped, we will send you a tracking number via email so you can see where your PuffyGlo is at every step of its journey.
6. Delivery Issues:
- If you experience any problems with delivery, such as delayed arrival or a missing package, please contact our customer support team immediately. We will work diligently to resolve the issue.
For more information or if you have any questions about your order, please contact our customer support team. We’re here to help light up your day!